vi999's Privacy Policy

Introduction & Scope

vi999 ("we", "us", or "the Platform") is an online gaming service provider operating for players in Bangladesh. When you visit our website vi999.lat, open an account, or use any of our services, you are considered to have accepted the terms of this privacy policy.

This policy tells you what kind of personal data vi999 collects, why it collects it, how it is stored and used, and what rights you have over your data. This policy applies only to our own services — it does not apply to any third-party websites or applications.

What Data We Collect

vi999 may collect the following categories of data to operate its services smoothly:

2.1 Data You Provide Directly

• Name, date of birth, and gender
• Email address and mobile number
• Documents required for identity verification (such as National ID or passport details)
• Payment method details — bKash, Nagad, Rocket, or bank account number (for transaction verification only)
• Information provided when contacting us via live chat or email

2.2 Automatically Collected Data

• IP address and device identification data
• Browser type and version
• Pages visited, time spent, and navigation patterns
• Data collected through cookies and similar tracking technologies

2.3 Transaction-Related Data

• Deposit and withdrawal amounts and dates
• Gaming activity history (bet amounts, win/loss records)
• Details of bonus and promotion usage

Purpose of Data Use

vi999 uses your data only for the following purposes:

3.1 Providing Core Services

• Account registration, management, and verification
• Processing transactions via bKash, Nagad, Rocket, and bank transfer
• Providing gaming services, bonuses, and VIP benefits
• 24/7 live chat and email support ([email protected])

3.2 Security & Compliance

• Preventing fraud, money laundering, and unauthorised access
• Age verification (ensuring access is limited to users 21 and above only)
• Adhering to responsible gaming guidelines
• Meeting legal obligations and maintaining records

3.3 Service Improvement

• Analysing and improving user experience
• Identifying and resolving technical issues
• Planning new features and services

3.4 Communication

• Transaction confirmations and important account notifications
• Sending promotional information subject to your consent
• Notices regarding policy changes

Cookies & Tracking Technologies

vi999 uses cookies to keep the website functioning properly and to improve your browsing experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language or display settings.
• Analytical Cookies: Used to analyse overall traffic patterns in order to improve the service. These do not directly identify any individual.

You can disable non-essential cookies by changing your browser settings. However, some services may not work properly as a result.

Data Sharing & Third Parties

vi999 does not sell, rent, or transfer your personal data to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the minimum data necessary to provide the service is shared with transaction processing partners (bKash, Nagad, Rocket, bank), game software providers, and technology infrastructure partners. We have strict confidentiality agreements in place with these partners.

5.2 Legal Obligations

We may be required to provide necessary data in response to a valid order or directive from a competent court or law enforcement authority.

5.3 Corporate Changes

In the event of a business merger or acquisition, your data may be transferred to the new entity. You will be notified in advance in such cases.

Data Security Measures

To ensure the security of your data, vi999 has adopted industry-standard technical and organisational measures:

• SSL Encryption: All communication on the website is secured through 256-bit SSL/TLS encryption.
• Data Encryption: Sensitive data stored on our systems is kept in encrypted format.
• Access Control: Only authorised personnel can access data on a need-to-know basis.
• Regular Audits: Security measures are reviewed and tested on a regular basis.
• Firewall & DDoS Protection: Active technical measures are in place to prevent online attacks.
• Staff Training: All staff receive regular training on data protection.

However, no method of data transmission or storage over the internet is 100% secure. We strive to provide the highest level of protection, but we cannot guarantee the complete absence of any security breach.

Data Retention Period

vi999 retains your data only for as long as necessary or legally required:

• Account Data: For the duration the account is active and for a minimum of 5 years after closure (as required by law).
• Transaction Records: 5 to 7 years, in accordance with financial regulatory guidelines.
• Support Communications: At least 2 years from the date of the relevant incident, where a dispute may arise.
• Cookie Data: Generally expires within 30 days to 1 year.
• Marketing Preferences: Until you unsubscribe.

Once legal retention obligations have ended, we securely delete or anonymise your data.

Your Rights

You have the following rights regarding your personal data:

To exercise these rights, contact our support team at: [email protected] — you can also reach us via live chat. We generally try to respond to your request within a reasonable time. However, some information may not be completely deleted due to legal obligations.

Protection of Children & Minors

vi999's services are intended exclusively for adults. We do not knowingly collect any information from persons under the age of 21.

Age verification is a mandatory step in the registration process. If we learn that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be suspended.

If you are aware of any minor using this platform, please contact us at: [email protected]

International Data Transfers

vi999 primarily serves players in Bangladesh. For the purpose of providing our services, your information may be stored or processed on servers outside of Bangladesh. In such cases, we ensure that the standard of data protection is equivalent to the level described in this policy.

We have legal data protection agreements in place with all our international partners, ensuring that your information remains protected at all times.

Policy Changes & Updates

vi999 may update this privacy policy from time to time. In the event of any significant changes, we will:

• Publish a clear notice on the website.
• Send a notification to your registered email.
• Obtain your consent again if required.

Continuing to use the platform after changes have been made will be considered acceptance of the updated policy. The "Effective Date" at the top of the page always indicates the date of the most recent revision.

Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available on the website, 24/7 in Bengali and English
• Support Hours: 7 days a week, 24 hours a day (BST, UTC+6)

We take your complaints seriously and try to resolve them as quickly as possible. At vi999, your privacy is not just a legal obligation — it is our commitment to you.